more bad service from Prince Moving

Sandy writes:

I wish I had done some research before using Prince Moving. They were horrible!

I was moving from Toronto to San Fran, and the quote came as 1350 lbs for $2000 (Canadian) including packing, 1-month storage and door-to-door delivery.

My contract specified that the moving date was Dec 22, but then THEY changed the date to Dec 23. I said okay, and got charged $200 for overtime b/c it was a Saturday. NO ONE told me that there was this surcharge, otherwise I’d definitely not say yes!!!!

On Dec 23, they were late by 2 hours (didn’t call to say they were late and no apology at all), and they didn’t bring the tools to dissemble my dinning table. I had to knock on the doors of my neighbors but no one had it. They also broken one leg of my TV stand so I threw it away (I am not a handy woman). The two guys refused to take my mirror (about 1 meter long), saying they can’t guarantee if the mirror would be unbroken upon arrival in San Fran.

And without scaling, they told me I should expect to pay $2500! That was ridiculous. I didn’t buy anything since the estimate in Nov, and in fact, I gave away a lot of things to friends before moving.

After I found an apt in San Fran, I phoned their Toronto office to give my new address. They told me to call back a week later about schedule of delivery. I called, and was told that my address was not in their system. They treated me like an idiot, saying it seemed like I never called. They also said someone called me days ago (no no no) to say my stuff would arrive ONE MONTH later, when I have already started paying rent!!!

I was so pissed off. The salesman told me the company has trucks to California all the time, and it takes 7 – 10 days to deliver. Now they are saying 7 – 10 days is the time on the road, but my things have to sit in the warehouse unless they have other clients to California. I am paying double rent now, for my empty apartment, and my homestay family. Prince moving really screwed me up.

I will never recommend Prince Moving to my friends, and please stay away from this company if you can.

VIA:

http://www.discovervancouver.com/forum/topic.asp?TOPIC_ID=55318

5 Comments »

  1. Fiona said

    I also have very bad experiences with prince moving, no actual weight had been given and they delayed quite much and lost two of my boxes.

    I will never recommend Prince Moving to my friends, and please stay away from this company if you can.

  2. Can you tell us more about your experience please?

    Thanks!

  3. The experience shared over here is just terrible. Such a moving company should not be preferred by anyone. Be aware.

  4. Rouge movers can turn moving into a big hassle, this is a perfect example. Sharing this will make others aware. Thanks.

  5. i have read the posed article. you need to add some more information about price movers

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