Sandy writes:
I wish I had done some research before using Prince Moving. They were horrible!
I was moving from Toronto to San Fran, and the quote came as 1350 lbs for $2000 (Canadian) including packing, 1-month storage and door-to-door delivery.
My contract specified that the moving date was Dec 22, but then THEY changed the date to Dec 23. I said okay, and got charged $200 for overtime b/c it was a Saturday. NO ONE told me that there was this surcharge, otherwise I’d definitely not say yes!!!!
On Dec 23, they were late by 2 hours (didn’t call to say they were late and no apology at all), and they didn’t bring the tools to dissemble my dinning table. I had to knock on the doors of my neighbors but no one had it. They also broken one leg of my TV stand so I threw it away (I am not a handy woman). The two guys refused to take my mirror (about 1 meter long), saying they can’t guarantee if the mirror would be unbroken upon arrival in San Fran.
And without scaling, they told me I should expect to pay $2500! That was ridiculous. I didn’t buy anything since the estimate in Nov, and in fact, I gave away a lot of things to friends before moving.
After I found an apt in San Fran, I phoned their Toronto office to give my new address. They told me to call back a week later about schedule of delivery. I called, and was told that my address was not in their system. They treated me like an idiot, saying it seemed like I never called. They also said someone called me days ago (no no no) to say my stuff would arrive ONE MONTH later, when I have already started paying rent!!!
I was so pissed off. The salesman told me the company has trucks to California all the time, and it takes 7 – 10 days to deliver. Now they are saying 7 – 10 days is the time on the road, but my things have to sit in the warehouse unless they have other clients to California. I am paying double rent now, for my empty apartment, and my homestay family. Prince moving really screwed me up.
I will never recommend Prince Moving to my friends, and please stay away from this company if you can.
VIA:
http://www.discovervancouver.com/forum/topic.asp?TOPIC_ID=55318